- Some responsibility for Advertising, Public Relations/Community Relations, and Entertainment with day to day responsibilities for Entertainment related to negotiating, scheduling, handling of all acts and agencies, and promoting and executing entertainment for all state venues- Works in conjunction with local agencies to ensure complimentary scheduling of property and community events- Achieves desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service.  Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result- Ensures appropriate IT resources are available to run programs  - Works with outside agencies to ensure timely and precise program execution - Familiarization with all company brand programs and systems- Assists with creating and following a budget and track expenditures- Maintains compliance with policies and procedures- Presents oneself as a credit to the Company and encourages others to do the same- Performs all other related and compatible duties as assigned

 - Provides fast, friendly, professional and responsive customer service to event guests and event staff- Engages in friendly conversations with guest whenever possible using the ACES program. Provides personalized service and uses guest’s name at least twice during all interactions.  Greets each guest entering event. - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, in accordance with established health and safety standards - Resolves service issues according to the service recovery toolbox. - Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play

 - Cleaning and maintaining high areas which may need dusting or cleaning such as; vents, duct covers, lights & fixtures, beams, signs, columns, ceiling tile and televisions- Cleans and maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and Slot Machines other work areas- Clean parking lot: pick up trash and cigarette butts, sweep, occasionally pressure wash area around entrance and smoke shack- Keep front entrance clear of snow and ice: shovel snow from all exit areas of building, apply salt (ice melt) where and when needed- Maintain garden appearance- Sweeps, mop and vacuum floor- Cleans rugs, carpets, upholstered furniture, and blind- Washes windows, door panels, and sills- Empties wastebaskets- Replenishes bathroom supplies- Keeps storage rooms clean and organized- Answers guest's questions about the facility- Other duties may be assigned

 - Responsible for the overall operation of Table Games on assigned shift and when called upon assists the Mgr Table Games Shift with all aspects of day to day operations - Directs the Table Games supervisors to accomplish the goals of the individual gaming areas and Table Games department- Works closely with Table Games Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability- Drives improved results through staff development and training programs, and establshed methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with Manager to make changes if necessary to achieve end result- Management accountablility for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction- Provides visible leadership in gaming operation areas- Ensures compliance with Title 31 requirements and processes - Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned   

 - Prior experience to deal poker in order to provide a courteous and entertaining experience- Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Sponsors new dealers as needed in order to provide new hires with adequate on the job training- Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses- Presents oneself as a credit to the Company and encourages others to do the same Performs all other related and compatible duties as assigned 

LEARN HOW TO DEAL POKER!   HOLLYWOOD CASINO BANGOR WILL BE HOSTING A FREE POKER DEALER SCHOOL STARTING ON APRIL 17TH.  INTERESTED CANDIDATES WILL BE INVITED TO AN INTRODUCTORY SESSION TO DETERMINE WHETHER THEY ARE ELIGIBLE TO MOVE TO THE NEXT PHASE. CONDITIONAL OFFERS ARE NOT A GUARANTEE BUT WILL BE EXTENDED TO CANDIDATES THAT SUCCESSFULLY COMPLETE DEALER SCHOOL AND AUDITION.   APPLY HERE TO BE CONSIDERED FOR POKER DEALER SCHOOL!

- Research, analyze, resolve and respond to intermediate-to-complex problems via telephone, e-mail and callbacks or escalation in accordance with current standards.- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.-  Provide backup support for other IT personnel in the daily operation of the IT department to include diagnosing, troubleshooting, and taking corrective action on all core services. (Email, LAN, security, internet connectivity, domain administration).-  Builds, configures, upgrades, performs backup and recovery, installs and troubleshoots desktop computer systems. Creates and reviews work orders to move, change, install, repair, or remove data communications equipment such as modems, cables, and wires.

 - Sort all linen in preparation of washing.- Wash linen following a pre-set formula, dry and fold linen, and iron all linens.- Perform rewash and stained linen procedures.- Turn in any stray items found in the linen to the supervisor.- Fill linen requisitions.- Assist in counting linen during inventories.- Keep daily production records.- Clean laundry machinery and cover any linen remaining in carts at the end of the day.- Keep working area clean and organized and clean laundry bins at end of shift.- Perform other job-related duties as requested.- Hearing and visual ability to observe and detect signs of emergency situations.- Must be able to lift, push, and pull a minimum of 30 lbs.- Must be able to stand/walk up to 6-8 hours per day.- Ability to communicate effectively.- Must be able to work a varied schedule including nights, weekends and holidays- Other duties may be assigned.

 - Promote and maintain all steps of the Eye, hi, Goodbye program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Troubleshoot and repair any and all related equipment, including all circuit boards, without assistance.- Responsible for the initial set-up and checkout of new machines of all types, ensures the machines are in proper working condition.- Performs repairs and preventative maintenance of all slot machines, and other technical equipment or operations related equipment, including cleaning machines and overhauls.- Answer service calls and notify proper personnel to service customer if the Technician cannot address the problem.- Maintain the integrity of the operation and related equipment and secure all company assets and property at all times.- Responsible for the security of keys, radio, changer remote control and data system cards from check-in to check-out.- Responsible for completing all regulatory and company operational logs/forms correctly; i.e., meal logs, conversion forms, conversion checklist forms.- Work with Slot Tech Manager and Slot Attendants to insure that the slot machines, associated equipment and data system monitoring equipment are in proper working order and all customer needs are satisfied.- Complete slot machine meter logs, parts logs, etc.- Performs renovations to slot machines.- Tag repairable parts noting appropriate information.- Circulate through the assigned area replacing broken or burned out bulbs, etc.- Will advise Technician Manager in developing/teaching advanced electronic repairs.- Assist patrons by explaining how the slot machines and pays, directions and other requests.- Other duties may be assigned.

- Enters customers' transactions into computer and issues tickets- Cashes tickets, cancels tickets and pays out winnings.- Counts all cash on hand at end of shift to balance to net cash responsibility.- Provides friendly and efficient guest service.- Sells vouchers and provides results and summaries as requested.- Ensures scheduled simulcast races are on designated monitors in the OTB. Using the designated switching system.- Tellers will punch tickets expeditiously and accurately.- Tellers will take wagers, count back change and cash winning tickets accurately.- Tellers will ensure all underage customers remain outside the green line. - Tellers will ask for proof of age from any guest who appears to be 27 or under and attempts to place a wager (follow Quality Standard “Verify ID for Wagering”).- Tellers will assist novice wagerers with the wagering process by taking time to place and explain wagers in a friendly and non-intimidating manner.- Tellers will ensure that guests complete IRS forms as required.- Tellers will adhere to uniform grooming and appearance standards. - Tellers will answer or seek answers to all guest questions, including questions regarding the property, products and promotions.- Other duties may be assigned.

 - Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adheres to regulatory, safety, departmental and company policies- Supports safety and accident prevention programs (non slip footwear, proper lifting) - Presents oneself as a credit to Company and encourages others to do the same - Performs all other related and compatible duties as assigned- Prepares made to order Pizza

-  Responsible for the overall operation of Poker Tables on assigned shift and all aspects of day to day operations- Directs the Poker Dealers to accomplish the goals of the individual gaming areas and Table Games department- Works closely with Casino Ops Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability- Drives improved results through staff development and training programs, and establshed methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with Manager to make changes if necessary to achieve end result- Management accountablility for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction- Provides visible leadership in gaming operation areas- Ensures compliance with Title 31 requirements and processes - Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned

 - Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant hosts- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from ware wash area and/or warehouse inventory in accordance with procedure- Removes dirty dishes, glassware, and flatware from table and counter tops, and transports items to designated area- Resets tables with silverware, napkins, and glassware in accordance with established restaurant table top specifications- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required- Operates and maintains equipment as required in accordance with established guidelines and safety procedures- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures- Resolves service issues according to the service recovery toolbox- Recognizes Diamond and Platinum players and ensures they receive the appropriate service- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play- Provides personalized service during guest interactions 

 - Promote and maintain all steps of the Eye, hi, Goodbye program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Responsible for Assisting the Executive Chef in creating menus for restaurant outlets, banquets, and special events. - Recruit, train and upgrade staff maintaining proper staffing guidelines, within budgeted parameters while scheduling to meet the demands of business. - Control portion size; minimize waste and present menu items according to specifications. - Maintain a clean and sanitary area at all times in full accordance with ServSafe guidelines and state and local regulations. - Prepare weekly schedules and control labor. - Educate, train, and manage cooks to follow company policies and standards. - Maintain positive guest relations. - Communicate with other culinary supervisors and managers to ensure efficient service and properly prepared food. - Perform all culinary job functions within immediate area when necessary. - Attend weekly chef's meetings and monthly kitchen staff meetings to keep staff updated and informed on current activities, projects and special events of Hollywood Slots. - Assist Executive Chef and Executive Steward in overseeing stewarding department cleanliness, organization and sanitation. - Keep current with food industry trends as well as new products available on the market. - Conduct daily walk through of kitchen areas, food storeroom, dry good storage and refrigerated storage to ensure proper rotation, storage and utilization of products. - Assist in establishing team and individual performance consistency by adhering to company policies and procedures. Demonstrate abilities to meet performance expectations with Communications,- Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and- Responsible Gaming/Business Ethics.- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. - Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems. - Supervisory responsibility over all Culinary Operations. - Has direct supervision over 45 employees & indirect supervision over 75 employees- Other duties may be assigned

 - Must be able to work varied schedule including weekend, nights and holidays.- Keep work cart orderly and properly stocked at all times and maintain vacuums.- Inspect room linens before placing in rooms and return below standard pieces to Housekeeping.- Proper utilization of equipment, supplies and guest amenities.- Thorough cleanliness and sanitation of guest bathrooms.- Daily changing of soiled linens on beds and remaking beds following the hotel standards. - Thorough cleanliness of rooms, balconies and room furnishings.- Constant awareness of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to the Housekeeping Office. - Follow all training procedures set forth in the Blood borne Pathogens program- Strict follow through on lost and found procedures (for example anything found in rooms that are vacant must be turned into Housekeeping Office directly). No articles should ever be removed from occupied rooms- Absolute respect for guest’s property should always be exercised.- Practice safety standards at all times.- Responsible care of equipment.- Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms.- Remain alert, courteous and helpful to the guests and co-workers at all times.- Sweep and mop floors.- Clean rugs, carpets, upholstered furniture, and drapes. - Empty wastebaskets.  - Report guest complaints. - Deposit dirty linen in laundry chute. - Other duties may be assigned.

 - This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events - Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas - Create fun and excitement with the customer

 DUAL RATED SUPERVISOR- TWO SHIFTS A WEEK!- Promote and maintain all steps of the ACES Customer Service program with each patron and employee you may come in contact with.- Uses exceptional interpersonal skills to provide outstanding customer service to external and internal guests.- Maintains a high level of productivity.- Communicates openly with others to aid in the smooth operation of the gaming facility.- Pays close attention to detail by accurately completing paperwork and ensures the volume of work produced in the relation to reasonable expectations.- Must have basic computer skills. This position uses the computer for ACSC functions. - Other duties may be assigned.